Alex is a CX Team Leader at HiBob,and dedicated to transforming customer service into a seamless extension of clients’ teams. Based in Lisbon but originally from London, Alex strives for Global support excellence, ensuring that every client interaction is impactful and meaningful. In addition to leading the customer experience team, Alex heads HiBob’s 2SLGBTQIA+ employee resource group, HiPride, demonstrating a deep commitment to inclusivity and fostering a workplace where everyone feels valued and heard. Alex’s passion for diversity and inclusion, combined with expertise in customer experience, drives the creation of a culture of belonging, inspiring positive change and enhancing both customer experiences and workplace inclusivity.